Because we are ambitious! Our goal is to open a full service boarding facility in the near future. Stay tuned for updates on our website and on Facebook.
What do your certifications mean?
Our certifications mean that we can provide the highest quality pet care for you and your family! We are licensed with the state of Ohio, meaning we are federally compliant to run our business. We are also insured and bonded, giving you peace of mind in case any accident may happen while your pets are in our care. Candice is a Certified Professional Pet Sitter through Pet Sitters International. This is a designation given to professionals who pass a comprehensive test and continuous training regarding all aspects of health, safety, cleaning, client interactions and more. She is also Pet First Aid & CPCR certified through Pet Sitters International.
Will I have a dedicated pet sitter and/or walker?
We will strive to accommodate any and all clients! If your dog takes awhile to warm up to new people, a dedicated sitter or walker can be assigned, but please note that schedules fill up fast and we may not be able to guarantee short notice requests. If your animals are happy go lucky and friendly with all, we may have two to three sitters assigned depending on the length and duration of your needs.
What is a crash tested harness? Where can I get one?
Crash tested harnesses are harnesses that are rigorously tested by a safety facility for measures such as canine excursion, integrity and migration of the material. These harnesses are designed to keep your pet safely inside a vehicle without hurting them in case of a crash or accident. We can provide crash tested harnesses for you, as we carry various sizes, or you may provide your own. Some examples of harnesses and where to get them are SleepyPod Clickit Sport Crash-Tested Car Safety Harness, Ruffwear Load Up Harness, and Kurgo Tru-Fit Crash Tested Harness.
What training do our dogs need for walks or excursions?
We do not require our dogs to have any sort of training for walks or excursions. If your dog is trained, however, we are willing to learn and walk the way your pup is used to! We work with all training tools, such as collars, harnesses, prong collars, e-collars, head halters and more. However, some employees are more comfortable working with certain tools than others. We will work hard to match walkers with dogs that can work well together!
What areas in Northeast Ohio do you service?
We currently serve all of Lake County.
How will you notify me if there is a problem or concern?
We have several options available to contact you. We will attempt to reach you via Time to Pet’s texting. Based on how you set up your account, this may be received on your end as a text, message in the app or email. For immediate emergencies, we may call you or your emergency contacts.
What do you require to book?
We require inquiring clients to fill out their pets information in our scheduler, Time to Pet, and request a meet and greet! More information can be found in our “How to Book” section.
Are you/your employees okay with security cameras inside my home?
We are happy to work with owners of security cameras! All outdoor cameras, as well as indoor cameras during walks, drop in visits, taxi services and excursions, have no requirements. For overnights, our sitters are able to turn around or turn off indoor cameras at their discretion for privacy purposes.
What is your refund/cancellation policy?
We require a 72 hour cancellation policy for all services. A full refund will be issued within that time frame.
Administer pet meds?
We are happy to work with you and your pets to administer medication as needed. Other medical concerns, such as IV fluids, injections or other medical needs can be discussed on an as needed basis.
How can I speak with you before filling out the online application?
We’d be happy to chat with you via email at info@waggingtaillodge.com or by phone at 440-462-6620. We will be in contact with you during our regular business hours of 9-5 Monday-Friday and 10-6 Saturday-Sunday. We may be unavailable during holidays. Please check out our How to Book page for more information.
Do you provide service on holidays?
We provide service 365 days a year based on staffing availability. Keep in mind holidays and school vacations fill up fast!
What do you do with forecasted inclement weather?
We do our best to work with the weather. We will walk in rain, snow or heat as long at it is not too dangerous. If we are unable to accommodate your pets based on the weather, we are happy to offer alternative solutions, such as playtime in the backyard or inside. Please let us know if your pet has any weather related limitations in your pet profile. If we are unable to come to your house due to inclement weather, we will contact your emergency contacts that you provide for us.
What payment methods do you accept?
We accept cash and all major credit cards.
Do you board animals?
While we do not currently board animals in our home, we are working towards opening both an in home and brick and mortar location to be able to board your animals as needed.
Are there any type of animal you won’t care for?
We strive to be able to care for any animal! Our sitters are well versed in various species and we can accommodate most pets, including, but not limited to: dogs, cats, reptiles, small mammals and fish.
Help! My pet is sick or injured.
Metropolitan Veterinary Hospital Cleveland East 734 Alpha Dr, Highland Heights, OH 44143 (440) 673-3483
Medvet Cleveland West 14000 Keystone Parkway Brook Park, OH 44135 (216) 362-6000
